Frequently Asked Questions
If you don't find an answer to your specific question, call us toll-free
at 1-800-THERMATRU.
General
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Finishing
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Patio Doors
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Warranties
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Building Codes
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Tru-Defense™
What are the warranties on Therma-Tru doors?
Warranties can be viewed
here.
I feel I have a warranty claim, how do I exercise it?
C ontact the dealer where the unit was purchased. They will contact their
wholesale distributor and have a service person call you. If
corrective measures are not undertaken promptly, contact Therma-Tru
Technical Services at 1-800-537-8827. Hours are 8:30am – 4:45pm
(EST) Monday - Friday.
Entry Doors:
Classic-Craft Lifetime-Limited Warranty- Effective 1993
Fiber-Classic Lifetime-Limited Warranty- Effective 1993
Smooth-Star 20-Year Limited Warranty- Effective October 1998
Premium Steel 10 Year Limited Warranty – Effective March 1993
Constructions Series Steel 2 Year Limited Warranty – Effective March 1993
Patio Doors:
Hinged:
Fiber-Classic Hinged Patio Doors Lifetime-Limited Warranty Effective 2003
Smooth-Star Hinged Patio – 20-Year Limited Lifetime Warranty Effective 2003
PDF Hinged Patio Door – 10- year Limited Warranty Effective January 2005
Slider:
Fiber-Classic Slider Patio Doors Lifetime-Limited Warranty Effective 2003
Smooth-Star Slider Patio – 20-Year Limited Lifetime Warranty Effective 2003
Slim-Line Slider Patio 20 year limited Lifetime warranty Effective March 2003
Vinyl Patio Door– 10 Year Limited Warranty Effective May 2003
See All Therma-Tru
Warranties